Help center › Guests and orders
Orders and statuses
New → Accepted → Preparing → Ready → Delivered. How to accept and cancel.
All orders are collected in the "Orders" section. Each order has a customer, receiving method, amount and items.
The order path
- New — just arrived. Click "Accept" or "Cancel".
- Accepted — you confirmed the order.
- Preparing — the order is in the kitchen.
- Ready — can be handed out.
- Delivered — the order is closed.
The status is changed with buttons in the order card. Cancelled orders are not included in revenue in reports.
You can learn about new orders by sound — notification setup in the app.